ITS - Policies and Standards
- Computer Use Policy
- Computer Replacement Procedure
- Hardware & System Services Support
- Hardware Support for Operating Systems (OS)
- Software Support
- RMAs (Returned Material Authorizations)
- Work order Priorities
Service Level Statement:
ITS provides users of Cameron University with solutions to their computer related requests through the HelpDesk Center.
email at firstname.lastname@example.org
Open from 8 a.m. to 5 p.m. Monday through Friday.
Closed from noon - 1 p.m.
ITS will first attempt to resolve your need over the phone.
If your situation requires site service, a technician will be assigned along with a severity code level.
- Level 1 = immediate response
- Level 2 = 4 to 8 hour response
- Level 3 = next day response
- Level 4 = response within 3 days
- Level 5 = reserved for projects (more than 3 days response)
All site service requests are based on a first-come-first-serve basis.